Work:
Liquid Hub - Philadelphia, PA Nov 2012 to Jan 2014
IT Service Desk Analyst
Comcast Business Class - Philadelphia, PA Sep 2011 to Nov 2012
CAE III Technical Support
Apollo Health Street - Conshohocken, PA Jan 2010 to Sep 2011
Medical Billing Liaison/ PC Support
Thomas Jefferson University Hospital - Philadelphia, PA Feb 2008 to Aug 2011
PC Support Intern / Patient Financial Services Representative III
Apollo Health Street - Conshohocken, PA Jan 2007 to Feb 2008
Account Recovery Follow-up Representative
Reimbursement Technologies Inc. - Conshohocken, PA Feb 2004 to Feb 2007
Refund Specialist
Education:
Computer Technology Institute - Philadelphia, PA 2007 to 2009
Associates Degree in Computer Science
Skills:
Bilingual, Customer Service oriented, Proven ability to diagnose, troubleshoot, and resolve technical problems, Typing 45WPM, 10K Numeric input, Utilities(Anti-spyware) Programs, SMS/RDC Remote, Ghost & PC Imaging, Installing Software, Microsoft Office [] Microsoft Exchange, Microsoft Server, Installing Win 2000/XP/Vista /7/8 O/S, MFD Printers, Citrix, Lotus Notes, Windows Applications, Real Time ticket entry, Mobile Devices, Unix Reset Pswd/Restores, Troubleshooting/Networking, Active Directory & VPN, IDX and SMS(Siemens), Data Communications LAN,