Nicolas A Cook, 36Signal Mountain, TN

Alamance County Government - Burlington, NC Jan 2014 to Apr 2014
Child Support Agent - Enforcement (CSE) Alamance County Government - Burlington, NC Dec 2012 to Jan 2014
CPS Foster Care Social Worker - Placement Alamance County Government - Burlington, NC Feb 2012 to Dec 2012
Child Support Agent - Enforcement (CSE) Olive Garden - Burlington, NC Jul 2011 to Feb 2012
Server / ToGo Specialist / Certified Trainer (CT) Courtyard By Marriott Apr 2010 to May 2011
Guest Service Representative Olive Garden, Darden Restaurants - Burlington, NC Jul 2008 to Apr 2010
Server / Certified Trainer Blakey Hall Assisted Living Facility - Elon, NC Aug 2009 to Jan 2010
Volunteer

College of Behavioral Sciences at Argosy University - Sarasota, FL Jun 2014 to 2000
Master of Arts in Forensic Psychology Elon University - Elon, NC 2007 to 2011
Bachelor of Arts in Psychology Leysin American School in Switzerland - Leysin, VD 2003 to 2007
International Baccalaureate (IB) High School Diploma in IB Business and Psychology

Computer Knowledge MS Office- Excel, PowerPoint, Word, Outlook, etc., 65+ WPM Typing Speed, Micros, Fosse & Marsha (Marriott Operations), DISH, DASH (Darden), PC, MAC & Linux Operating Systems, Web Identity Role Management (WIRM) Portal, AS400, Online Verification (OLV), ACTS System, Dept. of Motor Vehicles Information System (SADLS/STARS), Eligibility Information System (EIS), North Carolina Identity Management (NCID)

Courtyard By Marriott - Burlington, NC Apr 2010 to May 2011
Guest Service Representative & Trainer Darden Restaurants - Burlington, NC Jul 2008 to Apr 2010
Server & ToGo Specialist Blakey Hall Specialized Assisted Living Facility - Elon, NC Aug 2009 to Jan 2010
Volunteer Aeropostale - Burlington, NC Oct 2007 to Jan 2008
Customer Service Representative

Elon University - Elon, NC Jan 2007 to Jan 2011
Bachelor of Arts in Psychology Leysin American School - Leysin, VD Jan 2007
International Baccalaureate High School Diploma

A multitasker by nature, I have completed of a 4-year undergraduate program in 3.5 years in conjunction with maintaining a full time job. Strong work ethic and quality background work experience in an assortment of fields, including, but not limited to, hospitality, customer care, and overall, training. Both auditory and visual learner with a knack for quick mastery of and proficiency in technology systems, language, and creativity-based projects. In addition, an ability to perform at a high level of autonomy or with minimal supervision. Exemplary assessment skills and aptitude for intervention strategies and risk assessment. Ability to observe and report accurately on the functioning of individuals and families, with an ability to maintain a diplomatic and tactful demeanor with individuals and personnel. A technical thinker, I possess a history of producing accurate, timely reports, both for Marriott, including all shifts that I am trained in, especially Audit, as well as a researcher meeting stringent psychological associations and IRB guidelines for University studies. Working and training in various industries has taught flexibility, versatility and ability to maintain a positive attitude under pressure. Easily manages deadline-driven environments as well as independent assignments and projects, which more often than not, coincide. Strong verbal and written communication skills make professional presentations and public interactions fluid and efficient. I maintain a reliable, sharp, and professional image to best represent my organization and associates. I have an ability to handle confidential information appropriately, travel and work whenever it is asked of me, and set appropriate limits and boundaries with clients. I believe I have an ability to act decisively when necessary to protect clients and an ability to identify and understand environmental stressors. Beginning with my education abroad and completing my BA in Psychology allows me to better interact with diverse audiences, not to mention an acute awareness of social, economic, cultural and environmental factors in the resolution of family and personal problems. Working and training has allowed me to advance in new computer technologies, apply my foreign language knowledge and complete project deadlines. A keen understanding of system operations, administrative/clerical duties, and associate needs.