Work:
FilAm Tv - Pasadena, CA Aug 2013 to Oct 2013
Office Manager
Aerotek for Wells Fargo - West Des Moines, IA May 2012 to Nov 2012
Loan Specialist II
AppleOne for Kroll Factual Data - Loveland, CO Nov 2011 to Feb 2012
Loan Processor
Accountemps for Wells Fargo - West Des Moines, IA Jan 2011 to Aug 2011
RESPA Expert
Accountemps for Wells Fargo - West Des Moines, IA Aug 2010 to Nov 2010
Loan Document Specialist
Ecowater Systems dba Mount Olympus Waters - Salt Lake City, UT May 2008 to Jul 2010
Office Manager/Administrative Assistant
Wells Fargo Financial, CLAO Department - Des Moines, IA Dec 2004 to Feb 2008
Loan Documentation Specialist V
Officeteam for Wells Fargo Financial - Des Moines, IA Sep 2004 to Dec 2004
Loan Processor
Apple One for Farm Bureau Insurance - West Des Moines, IA Dec 2003 to Aug 2004
Microfilm Scanner
EDS - Des Moines, IA Feb 2002 to Dec 2003
Customer Service Representative
Education:
Clearfield Job Corps Center - Clearfield, UT 2000 to 2001
Business Administration & Data Processing Certification (Associates) in Business Administration & Data Processing
Union College - Lincoln, NE 1998 to 1999
1 year of studies (no degree) in Business Administration & Computer Science
Vincent C Scavo High School - Des Moines, IA 1994 to 1998
High School Diploma in General Studies
Skills:
Technical Support: Inbound multi-line telephones, multi-clientele, escalated calls, one on one experience, product suggestion, up-sells, cancel-save techniques, website support and providing excellent customer service. Inventory: Tally, budget, cost effectiveness, product pricing, ordering, reordering, shipments, and invoicing. Sales: Training, profit margins, employee motivation, commissions, financing, customer research, marketing, trade shows, promotions, door knocking campaign, product awareness campaign, advertising, appointment dispatch. Human Resources: Pre-employment screens, interviews, hiring, drug screen, workers compensation claims, benefits, termination, annual enrollment, timecards, unemployment claims, and employee records. Data Entry: Numeric, alpha-numeric, over 65 WPM on various platforms. Mail Room: Fed Ex, USPS, UPS, postage meters, mailing promotions, collections, receiving, delivery, assembly. Billing: Accounts receivable, accounts payable, invoicing, collection accounts, collection letters. Mortgage Loans: Verifications, credit bureau, payoffs and demands, document preparation, RESPA, disbursements, audits, title, closing department tasks, fast track, homeowners and flood insurance, appraisals, HUD, PUD, short sales, liquidations, HAFA Program, LPS, exception lending, funding and underwriting. Software Proficiencies: Microsoft Windows (95, 98, 2000, XP, 2007, 2010, Windows 8 including Word, Excel, Access, Powerpoint, Outlook, Internet Explorer, Publisher), Quicken, Quickbooks, Lotus, Word Perfect, ACT, Firefox, Adobe, CutePDF, Corel, Open Office, Google Docs, Live Meeting, Wells Fargo Database, LPS, etc.