Work:
Farmers Insurance Group of Companies
2015 - Feb 2018
Agency Owner at Farmers Insurance
Cvs Health
2015 - Feb 2018
Customer Care Supervisor
Asurion
Jan 2005 - Aug 2014
Customer Care Manager | Operations Manager
Boeing
Aug 2001 - Jan 2004
Executive Administrative Assistant
Organic
Jun 2000 - Jul 2001
Facilities Manager
Via International
1998 - 2000
Administrative Assistant
Education:
Kansas State University 1993 - 1998
Bachelors, Bachelor of Arts, Advertising, Communications
Lenora High School 1989 - 1994
Skills:
Contact Center Operations, Customer Service, Contact Center Management, Training, Leadership, Team Building, Customer Satisfaction, Facilities Management, Office Management, Administrative Assistants, Coaching, Crm, Process Scheduler, Troubleshooting, Performance Management, Process Management, Project Coordination, Time Management, Process Improvement, Microsoft Office, Team Leadership, Social Media, Customer Retention, Management, Project Management, Vendor Management, Account Management, Strategic Planning, Insurance, Operations Management, Sales
Interests:
Pets/Animals
Gardening
Travel (Domestic and International)
Education
Quilt Design
Art
Diy Craft Projects
Animal Welfare
Graphic Design
Arts and Culture
Certifications:
State of Missouri Insurance License
Kansas Insurance Department (Non-Resident)