Oliver Glover resumes & CV records
Resumes
Lead Call Center Planning Analyst
Location:
129 Peterborough Dr, Mooresville, NC 28115
Industry:
Investment Banking
Work:
Wells Fargo Advisors
since Dec 2010
Lead Call Center Planning Analyst Wells Fargo Advisors May 2007 - Dec 2010
Client Services Manager Wachovia Securities Jan 2006 - May 2007
Team Support Leader I Wachovia Securities Jan 2004 - Jan 2006
Subject Matter Expert MetLife Financial Services May 2003 - Dec 2003
Financial Service Representative Information Control Systems, Inc Oct 2002 - Dec 2002
Technical Support Representative Kelly IT Resources Sep 2002 - Dec 2002
Field Representative Wachovia Bank Jan 1994 - Oct 2002
Operations Associate II
Lead Call Center Planning Analyst Wells Fargo Advisors May 2007 - Dec 2010
Client Services Manager Wachovia Securities Jan 2006 - May 2007
Team Support Leader I Wachovia Securities Jan 2004 - Jan 2006
Subject Matter Expert MetLife Financial Services May 2003 - Dec 2003
Financial Service Representative Information Control Systems, Inc Oct 2002 - Dec 2002
Technical Support Representative Kelly IT Resources Sep 2002 - Dec 2002
Field Representative Wachovia Bank Jan 1994 - Oct 2002
Operations Associate II
Education:
American InterContinental University 2009 - 2010
Associate of the Arts, with Honors, Business Administration New Horizons Computer Learning Center 2001 - 2002
Winthrop University 1992 - 1993
Linden Junior High School
Townsend Harris High School
Associate of the Arts, with Honors, Business Administration New Horizons Computer Learning Center 2001 - 2002
Winthrop University 1992 - 1993
Linden Junior High School
Townsend Harris High School
Skills:
Coaching, Training, Employee Relations, Performance Management, Process Improvement, Outlook, Lotus Notes, Customer Service, Call Center, Recruiting, Forecasting, Customer Satisfaction, Call Centers, Analysis, Change Management, Management, Leadership, Banking
Interests:
Graphic Design
Professional Networking
Interior Design
Fashion Design
Travel
Professional Networking
Interior Design
Fashion Design
Travel
Oliver Glover
Lead Call Center Planning Analyst At Wells Fargo Advisors
Position:
Lead Call Center Planning Analyst at Wells Fargo Advisors
Location:
Charlotte, North Carolina Area
Industry:
Investment Banking
Work:
Wells Fargo Advisors
since Dec 2010
Lead Call Center Planning Analyst Wells Fargo Advisors May 2007 - Dec 2010
Client Services Manager Wachovia Securities Jan 2006 - May 2007
Team Support Leader I Wachovia Securities Jan 2004 - Jan 2006
Subject Matter Expert MetLife Financial Services May 2003 - Dec 2003
Financial Service Representative Information Control Systems, Inc Oct 2002 - Dec 2002
Technical Support Representative Kelly IT Resources Sep 2002 - Dec 2002
Field Representative Wachovia Bank Jan 1994 - Oct 2002
Operations Associate II
Lead Call Center Planning Analyst Wells Fargo Advisors May 2007 - Dec 2010
Client Services Manager Wachovia Securities Jan 2006 - May 2007
Team Support Leader I Wachovia Securities Jan 2004 - Jan 2006
Subject Matter Expert MetLife Financial Services May 2003 - Dec 2003
Financial Service Representative Information Control Systems, Inc Oct 2002 - Dec 2002
Technical Support Representative Kelly IT Resources Sep 2002 - Dec 2002
Field Representative Wachovia Bank Jan 1994 - Oct 2002
Operations Associate II
Education:
American InterContinental University 2009 - 2010
Associate of the Arts, with Honors, Business Administration New Horizons Computer Learning Center 2001 - 2002
Winthrop University 1992 - 1993
Linden Junior High School
Townsend Harris High School
Associate of the Arts, with Honors, Business Administration New Horizons Computer Learning Center 2001 - 2002
Winthrop University 1992 - 1993
Linden Junior High School
Townsend Harris High School
Skills:
Coaching, Training, Employee Relations, Performance Management, Process Improvement, Outlook, Lotus Notes, Customer Service, Call Center, Recruiting, Forecasting, Customer Satisfaction, Call Centers
Interests:
Professional Networking
Interior Design
Fashion Design
Travel
Graphic Design
Honor & Awards:
Presbyterian University Junior Fellow Award
Winthrop University African-American Honor Award
Delta Sigma Theta Honor Award
United States Achievement Academy National Student Leadership and Service Award 1991-1992
Wachovia Direct Access Distinguished Performance Awards
Wachovia Direct Access Ascent Award
Wachovia Direct Access Summit Award Finalist
Wachovia Shared Success Awards
Oliver Glover - Charlotte, NC
Work:
Wells Fargo Advisors, LLC Jan 2004 to 2000
LEAD CALL CENTER PLANNING ANALYST MetLife Financial Services, Inc May 2003 to Dec 2003
FINANCIAL SERVICES REPRESENTATIVE Information Control Systems, Inc Oct 2002 to Dec 2002
TECHNICAL SUPPORT REPRESENTATIVE Kelly IT Services, Inc Sep 2002 to Dec 2002
FIELD REPRESENTATIVE Wachovia Bank, N.A Jan 1994 to Oct 2002
OPERATIONS ASSOCIATE II
LEAD CALL CENTER PLANNING ANALYST MetLife Financial Services, Inc May 2003 to Dec 2003
FINANCIAL SERVICES REPRESENTATIVE Information Control Systems, Inc Oct 2002 to Dec 2002
TECHNICAL SUPPORT REPRESENTATIVE Kelly IT Services, Inc Sep 2002 to Dec 2002
FIELD REPRESENTATIVE Wachovia Bank, N.A Jan 1994 to Oct 2002
OPERATIONS ASSOCIATE II
Education:
American InterContinental University 2010
Associate of the Arts in Business Administration New Horizons Computer Learning Center 2001 Winthrop University 1993
Elementary Education
Associate of the Arts in Business Administration New Horizons Computer Learning Center 2001 Winthrop University 1993
Elementary Education