Work:
Unitedhealth Group
Agent Manager
Unitedhealth Group
Jun 2005 - Oct 2009
National Quality Assurance and Compliance
Unitedhealth Group
Jul 2000 - Jun 2005
Retention Manager
Unitedhealth Group
Jan 1998 - Jul 2000
Customer Service Supervisor
Unitedhealth Group
Sep 1996 - Jan 1998
Retention Specialist
Care Florida
Mar 1994 - Sep 1996
Telemarketing Agent
Skills:
Medicare, Health Insurance, Healthcare, Insurance, Team Building, Cross Functional Team Leadership, Strategic Planning, Call Centers, Managed Care, Employee Benefits, Leadership, Long Term Care, Medicaid, Provider Relations, Recruiting, Sales, Selling, Strategy, Utilization Management, Vendor Management, Healthcare Management, Account Management, Coaching, Customer Retention, Customer Satisfaction, Customer Service, Hmo, Health Savings Accounts, Healthcare Consulting, Healthcare Industry, Claim