Work:
Mentor Graphics (Contract with Kipe Techincal Resources) - Wilsonville, OR Sep 2010 to Apr 2011
Windows 7 Project Team
Mentor Graphics (Contract with Kipe Techincal Resources) - Wilsonville, OR Jun 2009 to Aug 2010
Help Desk Analyst
Merix Corporation Jul 2007 to Sep 2008
Help Desk Tech 4
Northrop Grumman Aug 2005 to Jun 2007
Field Support Representative 2
Northrop Grumman (Contract with Bayside Solutions) - Sacramento, CA May 2004 to Aug 2005
Field Support Representative
EarthLink Oct 2003 to Mar 2004
Technical Support Specialist
Education:
Northwest Technical College - Portland, OR May 2004
A.S. in Information Technology
Sierra College Rocklin - Rocklin, CA 1999 to 2000
U.S. Army Ordnance Missile and Munitions Center and School - Redstone Arsenal, AL
Military Electronics
Military:
Rank: E-4 Jan 1994 to Jan 1997
Branch: ArmyL.i.location.original
Skills:
Certifications: Microsoft Certified Professional, CompTIA - A+, Network+ and i-Net+, Desktops/Laptops/Tablets/Serve... Dell Latitude/Precision/Optipex, Compaq/HP Proliant/Net-Servers, HP LaserJet 4/5si, 4000/5000 series, Hardware: Hard Drives, RAID, NICs, System/Backplane boards, RAM, CPUs, Power Supplies, Networking: Cisco IP Phone, Consumer level Hubs/(Wireless) Routers, Switches, Cat5e/6 cabling., Mobile Devices: Blackberry, iPhone, Smartphone., Operating Systems and Office Suites: DOS, Windows 7, XP, 2000, MS Server 2000/2003, Unix/Linux - MS Office 2003, 2007, 2010, OS Imaging: Symantec CCM/Ghost, Email and Network Communications: Outlook, Mac Mail, Eudora, Webmail (Outlook Web Access), Cisco IP Communication, Sametime Instant Messaging, Video Conferencing - Exchange, POP3, SMTP, Internet Browsers: IE 6/7/8, Netscape, Mozilla, Google Chrome, Networking: TCP/IPv4/IPv6, PPoE, DNS, DHCP, FTP, Wireless, RAS Token/Cisco VPN, IP Telephony - Security: Symantec Endpoint Protection, McAfee, Malwarebytes, Remote Control Utilities: Remote Desktop, Dameware, Ultra VNC, Bomgar, Ticketing Systems: Siebel, Remedy, PeopleSoft Vantive, BMC Magic, HPSM, User Account Administration: Active Directory, LDAP, DRA, Active Sync, SAP, Oracle ERP, eRoom, Siebel, SharePoint, Google Docs, Citrix, Unix, Blackberry Enterprise Server, Local/Network resource permissions