Work:
Regeneron Pharmaceuticals, Inc.
Enterprise Servicenow, Platform Owner
Prudential Financial
Sep 1, 2014 - Jun 2018
Manager, Itsm at Prudential Financial
Teksystems
Mar 2014 - Sep 2014
Service Level and Availability Manager
Apg Asset Management
May 2000 - Oct 2013
Service Manager\Service Support Manager
Education:
Adelphi University 1988 - 1992
Bachelors, Bachelor of Business Administration, Finance
Skills:
It Service Management, Business Analysis, Management, Itil, Information Technology, Leadership, Vendor Management, Process Improvement, Requirements Analysis, Business Intelligence, Risk Management, Asset Management, Change Management, Project Management, Hedge Funds, It Management, Business Process Improvement, Integration, It Service Delivery, Service Delivery Management, Servicenow, It Operations, Service Level Agreements, Problem Management, Incident Management
Certifications:
Itil V3 Foundations, Service Support and Restore
Leanit
Mcse
Global Knowledge Training
Pink Elephant
