Inventors:
- San Francisco CA, US
Peter O'Connell - San Francisco CA, US
Daniel Thomas Harrison - San Francisco CA, US
Arastun Efendiyev - San Francisco, IS
International Classification:
G06Q 30/00
G06N 20/00
G06N 5/02
Abstract:
Systems, methods, and apparatuses for implementing a behavioral responsive adaptive context engine for emotionally-responsive experiences are disclosed. According to an exemplary embodiment, there is a system having at least a processor and a memory therein, wherein the system includes a non-transitory machine-readable storage medium that provides instructions that, when executed by the set of one or more processors, the instructions are configurable to cause the system to perform operations including: receiving a pipeline of omni-channel party data having two or more channels of data from different sources; training an artificial intelligence (AI) model using the received pipeline of omni-channel party data; associating the omni-channel party data with a selected user interaction at a graphical user interface (GUI) displayed to a user device; executing the AI model to predict a current emotional state to describe the selected user interaction at the GUI; executing the AI model to output modifications to the GUI configured to bring about a target outcome at the user interface, based on the current emotional state as predicted by the AI model; generating a modified GUI based on the output modifications from the AI model; and transmitting the modified GUI to display at the user device. Other related embodiments are disclosed.
