Work:
Western Union
Sep 2014 - Dec 2017
Senior Manager, Customer and Agent Insights
Western Union
Sep 2014 - Dec 2017
Director, Group Lead, Change Management
Western Union
Feb 2014 - Sep 2014
Product Manager, Walk-In Payments
Western Union
Sep 2011 - Jan 2014
Assistant Product Manager, Prepaid
911 Inc.
Oct 2010 - Sep 2011
Marketing Coordinator
The Jewish Federation of Greater Washington
Mar 2009 - Jul 2010
Development Associate, Women's Philanthropy
Gmmb
Sep 2008 - Dec 2008
Social Impact Marketing and Communications Team Intern
Penn Schoen Berland
Feb 2008 - Sep 2008
Human Resources and Market Research Intern
Bbyo
Aug 2006 - May 2007
Communications Department Intern
Education:
American University 2005 - 2008
Bachelors, Bachelor of Arts, Marketing, Communication
Skills:
Press Releases, Event Planning, Social Media, Marketing Communications, Marketing, Program Management, Market Research, Editing, Leadership, Event Management, Consumer Research, Survey Design, Newsletters, Public Relations, Nonprofits, Customer Surveys, Payment Card Processing, Non Profits, Copy Editing, Marketing Strategy, Customer Relationship Management, Customer Service, Electronic Payments, Change Management, Strategic Planning, Customer Satisfaction, Internal Communications, Strategy, Product Management, Lean Management, Presentation Skills, Management, Public Speaking, Strategic Planning For Growth, Goal Analysis, Internal and External Communications, Survey Research, Employee Engagement, Employee Surveys
Certifications:
Medallia Cem Certified
Safe Agilist Certification Certification
Certified Change Management Professional (Ccmp)
Medallia
