Inventors:
James A. Kearns - Cypress TX, US
Bruce M. Wrobel - Cypress TX, US
Lynn Richardson - Kirkland WA, US
Benjamin F. Clardy - Spring TX, US
Geoffery A. Schunicht - Spring TX, US
Stephen Marzulla - Colorado Springs CO, US
Randolph J. Wolf - Monument CO, US
Steven W. Hoffmann - Sterling MA, US
Russ B. Bracewell - Colorado Springs CO, US
Chad A. Masters - Colorado Springs CO, US
International Classification:
G06Q 10/00
Abstract:
A system, and a corresponding method provide for automated repair of network-addressable components belonging to an enterprise. The system includes a service event filter that receives information related to the operation of the component and in real time determines if the received information indicates a serviceable event; and a service event analyzer coupled to the service event filter. The service event analyzer determines in real time an applicable procedure for repair or replacement of the component, and formats in real time the information related to the operation of the component and the applicable procedure into a machine-readable message. Finally, the system includes a serviceable event interface that provides in real time the machine-readable message to a remote service center and receives an indication related to dispatch of a replacement for the component.