Industry:
Information Technology And Services
Work:
Reliable Service Systems
Technical Support
Bank of America
Jun 2000 - Feb 2016
Avp, Desktop Support Technician
Education:
New York Institute of Technology
Bachelors, Bachelor of Science, Business
Briarcliffe College
Farmingdale State College
Skills:
Technical Support, Windows 7, Business Analysis, Troubleshooting, Disaster Recovery, Computer Hardware, Project Management, Windows, Microsoft Office, Itil, Vendor Management, It Management, Active Directory, It Strategy, System Administration, Software Installation, Information Technology, Visio, Hardware, Customer Service, Sharepoint, Software Documentation, Process Improvement, Business Process Improvement, Security, Call Centers, Citrix, Vmware, Team Leadership
Certifications:
A+
Mcp
Networking Essentials
Bloomberg Essentials