Richard E Trayner, 773781 Waterside Dr, Orange Park, FL 32065

515 East Pl south, Salt Lake City, UT 84102

Information Technology And Services

Enterprise Integration - Jacksonville, Florida Area since Feb 2013
IT Service Desk Director Trayner Consulting - Florida Jan 2009 - Mar 2013
Contact Center Executive Accenture - Saint Petersburg, Florida 2004 - 2009
Executive Level Management - Call Center Transformation Reliance Infocomm - Mumbai Area, India 2003 - 2003
Vice President Contact Center Operations T-Mobile / Powertel - Jacksonville, Florida Area 1996 - 2003
General Manager Call Center Operations reporting to SVP Alltel Mobile - Gainesville, Florida Area Jan 1993 - Jan 1996
Customer Service

St Charles - Accenture 2005 - 2006
Consulting Business Management, Business Administration and Management, General University of Florida 1984 - 1988
Florida State University 1983 - 1984

Call Center, Executive Management, Business Strategy, Management Consulting, Program Management, Executive Coaching, Contact Center Design, Operations Management, Customer Service, Customer Experience Improvement, Telecommunications, Customer Experience, Call Centers, Leadership, Outsourcing, Management, Contact Centers, Crm, Bpo, Project Planning, Training, Sales, Process Improvement, Service Delivery, Performance Management, Vendor Management, Business Process Improvement, Business Analysis, Consulting, Strategy, Budgets, Coaching, Pmo, Team Leadership, Change Management, Sourcing, Solution Architecture, Business Process, Cross Functional Team Leadership, Resource Management, Project Management, Technical Support, Team Building, Strategic Planning, Team Management, Operational Excellence, Business Development, Customer Satisfaction, Budgeting, Customer Relationship Management

Itil V3
New Horizons Computer Learning Centers

Jacksonville, Florida Area

Outsourcing/Offshoring