Industry:
Information Technology And Services
Work:
Prototype It
Customer Service Engineer \ Assistant Help Desk Supervisor
Presidio
Jun 2016 - May 2017
Senior Service Desk Technician
Hcl Technologies
Nov 2015 - Jun 2016
Service Desk Technician
Southwest Airlines
Mar 2015 - Nov 2015
Senior Service Desk Analyst
Compucom
Dec 2011 - Mar 2015
Service Desk Technician
Dell
Jul 2011 - Dec 2011
Service Desk Technician
T-Mobile
Mar 2011 - Jul 2011
Service Desk Technician
Dealertrack
Sep 2007 - Mar 2011
Remote Dealer Results Manager
Education:
Northwood University 2000 - 2002
Associates, Associate of Arts, Computer and Information Systems
Skills:
Active Directory, Help Desk Support, Vpn, Windows 7, Microsoft Exchange, Technical Support, Windows Xp, Service Desk, Troubleshooting, Microsoft Office, Servers, Windows Server, Computer Hardware, Sharepoint, Cisco Technologies, Windows Vista, Hardware Support, Juniper, Internet Explorer, Vmware, Windows Xp Pro, Office 365, Lotus Notes, Citrix Metaframe, Windows Remote Desktop, Windows Registry, Google Chrome, Firefox, Ios, Cisco Vpn, Rsa Securid, Odyssey, Outlook, Live Meeting, Gotomeeting, Webex, Logmein, Landesk, Iphone, Android, Ipad, Remote User Support, Windows 8.1, Activesync, Exchange Activesync, Service Now.com, Workday, Itil Certified, Sccm, Knowledge Sharing
Certifications:
License Gr750157345Rb / 9980045030212325
Peoplecert, License Gr750157345Rb / 9980045030212325
Itil® Foundation Certificate In It Service Management