Melissa A Ross, 7110 Upland Ave UNIT 2, Dorchester, MA 02124

Florida Hospital Aug 2009 to 2000
Health Unit Coordinator/Monitor Tech Infrasafe - Orlando, FL Nov 2006 to Dec 2008
Operations Coordinator Masterpiece Homes - Orange City, FL Mar 2003 to Nov 2006
Jr. Estimator/Permit Coordinator/Customer Service Technical Field Coord - Jacksonville, FL Apr 1998 to Feb 2003
Cust Relations Manager

CLINICAL EXPERIENCE 05/13 08/13 Select Physical Therapy - Outpatient Physical Therapy Treated patients age 23 -90, primary diagnoses shoulder injuries: rotator cuff repair, bicipital tendonitis, shoulder impingement syndrome; low back pain, cervical spinal pain, ACL repairs, ankle injuries, hip ORIF, multiple sclerosis. Provided therapeutic exercise/activities, manual therapy, modalities: e-stim, mechanical traction, ultrasound, heat/cryotherapy, low level laser. Deltona Health Care - Inpatient Physical Therapy Treated patients age 54 94; dementia, affected cognition; CVA, TBI, COPD, hip ORIF, TKR, THR, various neurological disorders. Provided therapeutic exercises/activities, ROM, muscle strengthening, pacing, breathing techniques, functional activity tolerance, gait training, AD training, modalities: e-stim, ultrasound, heat/cryotherapy.

Hotel Commonwealth Feb 2011 to Present
Assistant Front of House Manager The Inn Jan 2010 to Feb 2011
Assistant Front Office Manager Crabtree and Evelyn - Burlington, MA Jul 2009 to Jan 2010
Selling Supervisor NYLO Hotels - Warwick, RI Jul 2008 to May 2009
Front Desk Agent, Night Auditor

Dependability, Enthusiasm, Mentor/Motivate, Microsoft Office, Customer Relations, Process Improvement, Control daily revenue and expenses, Implementation of policies and procedures, Budgeting & Payroll, Scheduling, Relationship Manaegment, Cash Management