Russell S Neville, 52Portland, OR

2003011, Jun 12, 2003

Jun 19, 2001

09/886325

Russell Neville - Wilsonville OR, US

Xerox Corporation

H04B001/74

714/025000

A support system for diagnosing printer problems, includes a support server and a printer located remote from the support server. The support server includes a rules engine for parsing printer diagnostic data into components, for analyzing the components and for generating a suggested solution based on combinations of printer diagnostic data and error conditions. The printer includes a printer driver, responsive to a user request for support, for communicating with the support server. Printer diagnostic data may be generated by a usage profile utility resident at the printer or by downloading a printer diagnostic utility from the support server, or a combination of both. Generated printer diagnostic data is sent to the support server where the rules engine parses and analyzes the received data and generates a suggested solution for transmission to the printer.

2005005, Mar 3, 2005

Aug 26, 2003

10/648414

Russell Neville - Tualatin OR, US
David Halvor - Portland OR, US

G06F015/173

709223000

A method for performing diagnostics on a computer peripheral device at least includes: coupling a computer at least including a web browser to a backend server via a communication link; via a peripheral device coupled to the computer and at least including a web server, constructing and sending a peripheral device HTTP message to the web browser at least including peripheral device functionality information; via the web browser, forwarding the peripheral device HTTP message to the backend server; via the backend server, and in response to receiving the peripheral device HTTP message, constructing and transmitting a directive web page to the peripheral device requesting more information if more information is needed, or a constructing and transmitting a human readable web page to the web browser, indicating diagnostic results if more information is not needed; via the web server, automatically responding to a directive web page with a new peripheral device HTTP message at least including functionality information; and iteratively communicating between the backend server and the peripheral device is until a user communication point is reached, which communication point precedes transmitting the human readable web page.

2006015, Jul 13, 2006

Jan 13, 2005

11/036504

Russell Neville - Tualatin OR, US
Richard Sauter - Tualatin OR, US

G06Q 30/00

705026000

A transaction portal system includes a transaction processing portal that is in network communication with and serves separate and distinct vendors that each have multiple corresponding customers. A transaction client system is associated with each of the multiple customers of each vendor. The transaction client system of each customer is in networked communication with one or more devices of the customer (e.g., computer printers) that are serviced by the vendor. The devices provide to the transaction client system via network communication a supply or service notification of a supply or service requirement of the device. The supply or service notification may include a device identifier and a device type identifier. The transaction client system sends the supply or service notification to the transaction processing portal over an external public network, such as the Internet, and the transaction processing portal forwards the supply or service notification to the vendor.

2007019, Aug 16, 2007

Feb 10, 2006

11/352914

Tovin Monaco - Issaquah WA, US
Russell Neville - Redmond WA, US

G06Q 30/00

705014000

A system architecture and method are provided that allow a retailer to provide a unique shopping experience to their customers. The customers, who belong to multiple affinity groups and have a purchasing history, are provided coupons via a wireless mobile device at the time they enter a zone on or about a retail location. The customer may use their wireless mobile device to select coupons or incentives for items that they wish to purchase in the store and thereby receive a discount. Retailers and product manufacturers may incentivise customers to purchase their goods at or near the point of product selection.

2007019, Aug 16, 2007

Feb 10, 2006

11/352928

Tovin Monaco - Issaquah WA, US
Rich Sauter - Tualatin OR, US
Russell Neville - Redmond WA, US
Ashok Murthy - Tualatin OR, US

G06Q 30/00

705014000

A system architecture and method are provided that allow a retailer to provide a unique shopping experience to their customers. The customers, who belong to multiple affinity groups and have a purchasing history, are provided coupons via a wireless mobile device at the time they enter a zone on or about a retail location. The customer may use their wireless mobile device to select coupons or incentives for items that they wish to purchase in the store and thereby receive a discount. Retailers and product manufacturers may incentivise customers to purchase their goods at or near the point of product selection.

2010026, Oct 21, 2010

Apr 16, 2009

12/424820

Warren Kleiman - Fairport NY, US
Dennis C. DeYoung - Webster NY, US
Russell Neville - Tualatin OR, US
Ashok Murthy - Tualatin OR, US

Xerox Corporation - Norwalk CT

G06K 5/00

235382

A method and system including a plurality of multifunctional devices being operatively associated with at least one controller and each having a preset amount of preloaded consumables at a time of initial use; and a software application for enabling at least one user to access the plurality of multifunctional devices, the software application being configured to receive information from a prepaid card, the information including a financial value relating to usage of some of the preset amount of preloaded consumables in the plurality of multifunctional devices; wherein the financial value of the prepaid card is applied by the at least one user across the plurality of multifunctional devices in any desired uniform or non-uniform financial proportions in accordance with usage determinations; and wherein the at least one user is enabled to pay for access to the plurality of multifunctional devices in time staggered installments without pre-established contractual obligations.

2010026, Oct 21, 2010

Apr 16, 2009

12/424858

Warren Kleiman - Fairport NY, US
Dennis C. DeYoung - Webster NY, US
Russell Neville - Tualatin OR, US

Xerox Corporation - Norwalk CT

G06Q 30/00
G06Q 50/00
G06Q 20/00
G06Q 10/00
G06F 3/12

705 1437, 705 41, 705 30, 705400, 358 113

A system and related method for selectively controlling use of functionality in one or more multifunction devices includes a communications interface in operative communication with a printer and/or a display apparatus. The communications interfaces electronically communicates data with the printer and/or the display apparatus. The data includes a data structure configured to present an advertisement. The data may be print data or image data. The communications interface is operatively associated with an advertisement-credit component which can generate a credit value corresponding to the advertisement. The advertisement-credit component can subsidize multi-function device costs based upon a presented advertisement, e.g., the cost of printing, scanning, faxing, and related consumables including inks, toners and/or papers. The advertisement credit component authorizes use of a predetermined amount of a function with the credit value that corresponds to the advertisement.

2017004, Feb 16, 2017

Aug 11, 2015

14/824036

- Tokyo, JP
Russell Shane Neville - Portland OR, US

G06K 15/00
H04N 1/32
H04N 1/44

A computerized system for preserving and managing an audit trail associated with printing of a sensitive document, the system including: a printing device disposed on a local area network; a network-connected appliance disposed on the local area network and communicatively coupled to the printing device, the network-connected appliance configured to receive a request from a client system for printing of the sensitive document, to log information related to the received printing request and to release the sensitive document to the printing device for printing; and a server disposed outside of the local area network and configured to receive from the network-connected appliance the logged information related to the printing request and to aggregate and store the logged information on a storage device for subsequent search and retrieval. The computerized system additionally implements the enforcement side of improper document handling and enables identifications of the user(s) who mishandled the specific document(s).