Work:
American Airlines
Mar 2000 - Sep 2018
Customer Service Manager- Airport Operations
American Airlines
Mar 2001 - Jun 2015
Claims Analyst, Risk Management
Us Airways
Nov 2011 - Mar 2013
Supervisor, Reservations Spanish Desk and International and Nh Training
Us Airways
Sep 2007 - Nov 2011
Customer Service, Manager Clt Hub
Us Airways
Jul 2006 - Sep 2007
Customer Service Supervisor, El Paso Station
Us Airways
Feb 2004 - Jul 2006
Executive Liaision, Customer Relations
Us Airways
Apr 2003 - Feb 2004
Duty Coordinator, Inflight Services
Us Airways
Mar 2001 - Apr 2003
Flight Attendant, Inflight
Mar 2001 - Apr 2003
Operations Specialist
Skills:
Training, Risk Management, Management, Airlines, Customer Service, Leadership, Analysis, Business Planning, Strategic Planning, Team Leadership, Budgets, Business Analysis, Process Improvement, Negotiation, Teamwork, Business Strategy, Forecasting, Sales, Call Centers, Operations Management, Change Management, Vendor Management, Customer Satisfaction, Coaching, Strategic Negotiations, Data Analysis, Sabre, Program Management, Flights, Aviation, Charter, Airports, Commercial Aviation, Team Building, Aircraft, Transportation, Project Planning, Flight Safety, Microsoft Office, Aviation Security, Civil Aviation, Microsoft Excel, Airport Management
Certifications:
Texas All Lines Insurance License
