Location:
1741 Cripple Creek Dr, Chula Vista, CA 91915
Work:
Fastspring
Customer Success and Self-Service Enablement Program Manager
Mindtouch
Kcs V6 Certified Trainer
Stc San Diego Chapter
President
Society For Technical Communication - San Diego Chapter
Jul 2015 - Dec 2017
Vice President of Programs
Mindtouch
Jul 2015 - Dec 2017
Content Experience Manager
Irrevo
Mar 2016 - Apr 2017
Knowledge Engineer
Supplypro, Inc.
Oct 2015 - Mar 2016
Technical Writer
Eset North America
Feb 2013 - Jul 2015
Knowledgebase Manager
Eset North America
Aug 2008 - Mar 2013
Knowledgebase Technical Writer and Project Coordinator
Whatnow
Nov 2007 - Aug 2008
Content Editor; Account Manager
Technology Integration Group
Aug 2007 - Oct 2007
Proposal Administrator
Education:
James Madison University 2003 - 2007
Bachelors, Bachelor of Science, Communication, Communication Studies
Skills:
Technical Writing, Knowledge Management, Content Management, User Experience, Editing, Management, Software Documentation, Analytics, Html, Web Analytics, Enterprise Software, Process Improvement, Start Ups, Sharepoint, Visio, Knowledge Management Systems, Research, Software Development, Self Service, Natural Language Processing, Localization, Content Strategy, Netsuite, Microsoft Excel, Google Analytics, Adobe Creative Suite, Snagit, Web Content Writing, Adobe Creative Cloud, Adobe Acrobat, Online Support, Software Development Life Cycle, Articulate Storyline, Jira, Confluence, Web Content, B2B Software, Slack, Balsamic, B2C Software, Kcs
Certifications:
Copyediting
Kcs Practices V6 Certification
Google Analytics (Gaiq)
Kcs V6 Trainer Certification
