Work:
Kindred Healthcare
Senior Credit and Collections Analyst
Alliance Credit Union
Jul 2015 - Oct 2018
Call Center Manager and Branch Manager
U.s. Bank
May 2013 - Jul 2015
Support Operations Manager
U.s. Bank
Feb 2002 - Apr 2013
Collections Supervisor
Felco Auto Lease
Jan 1999 - Jan 2002
Collections and Account Manager
Gc Services
Jan 1995 - Jan 1999
Unit Manager
Education:
Fontbonne University 2006 - 2009
Skills:
Process Improvement, Call Centers, Credit, Management, Banking, Leadership, Training, Risk Management, Customer Service, Credit Cards, Forecasting, Credit Analysis, Team Building, Credit Risk, Time Management, Visio, Microsoft Office, Call Center, Budgets, Relationship Management, Cross Functional Team Leadership, Credit Card Analytics, Customer Support, Business Process Improvement, Procedure Development, Business Analysis, Fast Paced Environment, Avaya, Professional Mentoring, Goal Oriented, Communication Training, Credit Reporting, Vendor Relationships, Contact Centers, Call Center Operations, Early and Late Stage Collections Operations, Call Monitoring, Compliance, Goal Setting, Budget Projection, Computer Hardware, Computer Sofware Training, Branch Management
Interests:
Animal Welfare
Environment
Health