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Shawn M Roseland, 52Brookings, SD

Known as:
Shawn J Roseland
Related to:
Donna Roseland 58 Tyler J Roseland 25

Shawn Roseland Phones & Addresses

Brookings, SD   

Atlanta, GA   

Lacey, WA   

Woodstock, GA   

Westmont, IL   

Centreville, VA   

Flowery Branch, GA   

Phoenix, AZ   

Chandler, AZ   

Work

Company: Frontstream payments - Lacey, WA Apr 2012 Position: Implementation specialist

Education

School / High School: Kennesaw State University 2008 Specialities: Project Management Applications

Skills

QA • UAT • SIT • Blackbox Testing • SaaS • Cloud Computing • Mobile App Testing • Web Implementation • POS Deployment • Account Management • Client Relations and Escalations • Product Training and Project Management
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Mentions for Shawn M Roseland

Resumes & CV records

Resumes

Shawn Roseland Photo 24

Shawn Roseland - Westmont, IL

Work:
Frontstream Payments - Lacey, WA Apr 2012 to Jan 2014
Implementation Specialist Universal Debit and Credit - Chantilly, VA May 2010 to Aug 2011
Technical Support/ATM/Implementations RBS Worldpay - Atlanta, GA Nov 2007 to May 2010
Support Specialist Level 2 Vital Processing Service/TSYS - Tempe, AZ Apr 2001 to Aug 2007
Software Tester/QA
Education:
Kennesaw State University 2008 to 2010
Project Management Applications Southern Polytechnic State University 2008
Skills:
QA, UAT, SIT, Blackbox Testing, SaaS, Cloud Computing, Mobile App Testing, Web Implementation, POS Deployment, Account Management, Client Relations and Escalations, Product Training and Project Management,

Publications & IP owners

Us Patents

Systems, Methods, And Computer-Readable Media For Providing Information Regarding Communication Systems

US Patent:
2008019, Aug 14, 2008
Filed:
Dec 12, 2006
Appl. No.:
11/609731
Inventors:
David Alaniz - Tucker GA, US
Shawn Roseland - Dacula GA, US
Richard Amos - Acworth GA, US
International Classification:
G06F 15/16
US Classification:
709203
Abstract:
Methods, systems, and computer-readable media for accessing information regarding a communication system from a plurality of information sources and providing a consolidated view of the information are provided. A first request to access information regarding the communication system is received. In response to receiving the first request, the information regarding the communication system is retrieved from a plurality of information systems, and a portion of the information retrieved from a first information system of the plurality of information systems is displayed. A second request is received to access a portion of the information retrieved from a second information system of the plurality of information systems including promotional information associated with the communication system. In response to receiving the second request, the portion of the information retrieved from the second information system of the plurality of information systems is displayed.

Methods, Systems, And Computer-Readable Media For Assisting In Troubleshooting

US Patent:
2008019, Aug 14, 2008
Filed:
Dec 12, 2006
Appl. No.:
11/609640
Inventors:
David Alaniz - Tucker GA, US
Shawn Roseland - Dacula GA, US
Richard Amos - Acworth GA, US
International Classification:
G06F 11/00
US Classification:
714 46, 714E11001
Abstract:
Methods, systems, and computer-readable media for troubleshooting a problem associated with a communication system are provided. First information regarding the communication system is retrieved, and a determination is made whether the first information indicates a probable cause of the problem associated with the communication system. If the first information does indicate a probable cause of the problem, then a probable solution is provided based on the indicated probable cause. If, on the other hand, the first information does not indicate a probable cause of the problem, then information regarding the problem is retrieved. The retrieved information regarding the problem is used to determine a probable cause of the problem and a probable solution to the problem.

Systems And Methods For Enabling Customer Service

US Patent:
2009011, May 7, 2009
Filed:
Nov 2, 2007
Appl. No.:
11/934568
Inventors:
David Alaniz - Tucker GA, US
Richard Amos - Acworth GA, US
Shawn Roseland - Dacula GA, US
Christopher Bailey - Atlanta GA, US
International Classification:
G06Q 10/00
US Classification:
705 1
Abstract:
A method for enabling customer service includes providing a first portion of a flow chart including a flow chart component corresponding to a first task and a flow chart component corresponding to a second task. The flow chart may correspond to a customer service process comprising several tasks. A list of steps corresponding to the first task depicted in the flow chart is also provided. User input indicating completion of the first task is then received. Responsive to receiving the user input, a second portion of the flow chart is provided including a flow chart component corresponding to the second task and a flow chart component corresponding to a third task. The second portion of the flow chart includes at least one flow chart component that is not part of the first portion of the flow chart.

Possible Relatives

David A Roseland  James O Roseland  John S Roseland  June D Roseland  Nels E Roseland  Rosemary Roseland  Amy L Roseland  Shawn D Johnson  Shawn A Stamps  Shawn M Johnston 

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