Stephen D Eisner, 522635 Aloha St, Seattle, WA 98112

2003000, Jan 2, 2003

Jun 29, 2001

09/895850

Digvijay Chauhan - Redmond WA, US
Ramesh Parameswaran - Bellevue WA, US
Stephen Eisner - Seattle WA, US
Anthony Small - Seattle WA, US

AskMe Corporation - Bellevue WA

G06N005/00
G06F017/00
G06N005/02
G06N005/04

706/045000, 706/046000, 706/060000

An enhanced knowledge management system (“KMS”) is provided. The enhanced KMS provides a customizable, person-to-person, knowledge sharing portal that manages concurrent one-on-one conversations between requesters and expert resources. Through the knowledge sharing portal, the KMS provides the automatic capture, organization, and reuse of tacit knowledge, as well as integration with existing systems that manage already documented (explicit) knowledge. Example embodiments provide a Conversation Manager, which manages communication in the form of conversations (question and answer sequences) between users (requesters) and experts (expert resources), and allows system administrators to customize the system. Conversations are organized by subject matter categories and experts are ranked preferably by the system and by users, thereby increasing the likelihood of the KMS providing answers to users' questions. The Conversation Manager, in conjunction with managing these conversations, produces a dynamic knowledge base of knowledge that is searchable by other users. In this manner, the KMS enhances the ability in a multitude of environments to capture previously untapped knowledge and to integrate such knowledge with existing data.

2020027, Aug 27, 2020

May 11, 2020

16/871927

- San Francisco CA, US
Kevin Grey - Bellevue WA, US
Sergei Vorobev - Seattle WA, US
Haichen Liu - Seattle WA, US
Stephen Eisner - Seattle WA, US
Alexandra Harris - Seattle WA, US
Blake Lucchesi - Seattle WA, US
Waqas Sheikh - Issaquah WA, US
Royce Ausburn - San Francisco CA, US
Panagiotis Athanasiou - London, GB
Zach Johnston - San Francisco CA, US
Narmada Jayasankar - Cupertino CA, US
Vinod Valloppillil - Berkeley CA, US

G06F 16/16
G06F 3/0484
G06F 21/60
G06F 16/176
G06F 16/17
G06Q 10/10

The disclosed technology addresses the need in the art for providing workflow controls to shared content items stored on client devices, and enforcing content item check outs or content item locks for shared content items stored and accessed on client devices. The present technology further includes automatically locking a shared content item that is edited on a client device so that other team members cannot modify the content item. Accordingly, the present technology improves upon existing systems that provide workflow controls such as file check-in and checkout functionality by permitting users to access content items directly from the file system of their client device, and by providing automatic checkout and check-in functionality.

2019032, Oct 24, 2019

Mar 29, 2019

16/370063

Tony Xu - Redmond WA, US
Kevin Grey - Bellevue WA, US
Sergei Vorobev - Seattle WA, US
Haichen Liu - Seattle WA, US
Stephen Eisner - Seattle WA, US
Alexandra Harris - Seattle WA, US
Blake Lucchesi - Seattle WA, US
Waqas Sheikh - Issaquah WA, US
Royce Ausburn - San Francisco CA, US
Panagiotis Athanasiou - London, GB
Zach Johnston - San Francisco CA, US
Narmada Jayasankar - Cupertino CA, US
Vinod Valloppillil - Berkeley CA, US

G06F 16/16
G06F 16/17
G06F 16/176
G06Q 10/10
G06F 21/60
G06F 3/0484

The disclosed technology addresses the need in the art for providing workflow controls to shared content items stored on client devices, and enforcing content item check outs or content item locks for shared content items stored and accessed on client devices. The present technology further includes automatically locking a shared content item that is edited on a client device so that other team members cannot modify the content item. Accordingly, the present technology improves upon existing systems that provide workflow controls such as file check-in and checkout functionality by permitting users to access content items directly from the file system of their client device, and by providing automatic checkout and check-in functionality.

2019011, Apr 18, 2019

Nov 6, 2018

16/182040

- San Francisco CA, US
Kevin Grey - Bellevue WA, US
Sergei Vorobev - Seattle WA, US
Haichen Liu - Seattle WA, US
Stephen Eisner - Seattle WA, US
Alexandra Harris - Seattle WA, US
Blake Lucchesi - Seattle WA, US
Waqas Sheikh - Issaquah WA, US
Royce Ausburn - San Francisco CA, US
Panagiotis Athanasiou - London, GB
Zach Johnston - San Francisco CA, US
Narmada Jayasankar - Cupertino CA, US
Vinod Valloppillil - Berkeley CA, US

G06F 16/16
G06F 16/176
G06F 21/60
G06F 3/0484
H04L 29/06
H04L 29/08
G06F 3/0481

The disclosed technology addresses the need in the art for providing workflow controls to shared content items stored on client devices, and enforcing content item check outs or content item locks for shared content items stored and accessed on client devices. The present technology further includes automatically locking a shared content item that is edited on a client device so that other team members cannot modify the content item. Accordingly, the present technology improves upon existing systems that provide workflow controls such as file check-in and checkout functionality by permitting users to access content items directly from the file system of their client device, and by providing automatic checkout and check-in functionality.

2019011, Apr 18, 2019

Oct 16, 2017

15/785178

- San Francisco CA, US
Kevin Grey - Bellevue WA, US
Sergei Vorobev - Seattle WA, US
Haichen Liu - Seattle WA, US
Stephen Eisner - Seattle WA, US
Alexandra Harris - Seattle WA, US
Blake Lucchesi - Seattle WA, US
Waqas Sheikh - Issaquah WA, US
Royce Ausburn - San Francisco CA, US
Panagiotis Athanasiou - London, GB
Zach Johnston - San Francisco CA, US
Narmada Jayasankar - Cupertino CA, US
Vinod Valloppillil - Berkeley CA, US

G06F 17/30
G06F 21/60
G06F 3/0484

The disclosed technology addresses the need in the art for providing workflow controls to shared content items stored on client devices, and enforcing content item check outs or content item locks for shared content items stored and accessed on client devices. The present technology further includes automatically locking a shared content item that is edited on a client device so that other team members cannot modify the content item. Accordingly, the present technology improves upon existing systems that provide workflow controls such as file check-in and checkout functionality by permitting users to access content items directly from the file system of their client device, and by providing automatic checkout and check-in functionality.