Sue Anderson, 71Paducah, KY

Warren Fed Credit Union - Cheyenne, WY Sep 2005 to Dec 2013
Loan Officer Metlife - Utica, NY Mar 1997 to Apr 2002
Quality Assurance Associate US Materials Handling - Utica, NY Jan 1992 to Mar 1997
Accounting Clerk Value City Department Store - Erie, PA Jan 1988 to Dec 1992
Cash Office Clerk

Laramie County Community College - Cheyenne, WY 2002 to 2005
Associate's Degree in Business Utica College 1997 Hillsborough Co - Tampa, FL 1985 to 1986
GED in High School

Cash Handling Balancing multiple cash registers to make deposit daily and fulfill Federal regulations, do teller transactions, create reports, average dollar amount of cash handling over $1 million dollars over 12 + years, cash deposits, cash payouts. Loan Origination and underwriting Over 8 years originating auto, RV, boat, unsecured signature loans, home equity lines of credit and fixed second mortgage and credit card loans with Level 1 underwriting authority with the following maximum guidelines; Secured loans $25k, unsecured loans $5k, secured aggregate $50k, unsecured aggregate $10k all with other considerations and determined by credit scores of applicants. Accounting Quickbooks and Quicken Software, accounts payable clerk, automated payroll, paid bills and also entered them into the accounting system under correct general ledger including and escalating into the Cost Accounting (all this done at LCCC in the course of acquiring my degree & at US Materials Handling). Review general ledger for accuracy. Owned business where these programs were put to use and still being used. Customer Service Over 20 years of face to face and telephone interaction with customers, listening to their concerns, requiring my discretion with their personal information, managing their relationship with the entity at hand and keeping their issues at my level without having to escalate them to a superior. Call center associate and then progressing into a coaching level quality assurance person. Notary Public with Laramie County providing these services as needed. Supervisory Skills Over 8 years training of new employees, overseeing operations, coaching employees for improvement in their skills and recurrent training for existing employees as needed. In line for a managerial position as indicated with the educational training the company provided. Responsible for taking minutes and making reports in multiple positions. Took minutes for a pseudo Ambassador position at Warren FCU. Responsible for making daily reports at Value City and other institutions as well. LCCC worked and interacted with Legislative Services in the Wyoming Legislature as an intern for Rep Floyd Esquibel. Discreet and responsible with customers information and company requirements and regulations. Most of my customers did not require an escalation of their concerns after they established a relationship with me. I maintained a level of professionalism that prevented escalation of their concerns. Monitored documentation for customer loan applications related to travel vouchers, expense reports etc. Had to provide for my own expense reports as I traveled occasionally as part of my business positions. Part of a Team that researched and implemented a new computer system. List of Additional Training LCCC 2013 DDI Management Training included coaching and training of employees, effective evaluation skills, conflict resolution. This course was designed to help promote people into management positions.