Work:
RTRS Consulting Sep 2009 to Present
IT Manager
Mt Sinai Hospital Sexual Assault & Violence Intervention Program Oct 2008 to Present
Volunteer Patient Advocate
Dealogic - New York, NY Dec 2007 to Sep 2009
Financial Software Support Analyst
IO Practiceware - New York, NY Jun 2007 to Dec 2007
Software Technical Support Analyst
Wesleyan University - Middletown, CT Aug 2006 to May 2007
Student Coordinator, Student Academic Resources Network
Wesleyan University - Middletown, CT Oct 2003 to May 2007
Helpdesk Manager, Information Technology Services
Education:
Wesleyan University - Middletown, CT Sep 2003 to May 2007
Bachelor of Arts in Psychology
Skills:
Familiar with Windows, Mac, and Linux environments, various ticketing/bug tracking systems including HelpStar, HelpSpot, and FogBugz, MS Office (Kenexa Assessment rank: 90th percentile for Word, Excel, Outlook, and PowerPoint), Windows Remote Desktop, Cisco VPN, Citrix GoToMyPC, and GarageBand. Basic knowledge of MS Visio, MS SQL, Sharepoint, SPSS, Pinnacle Studio Plus 12 Video Editing Suite, iMovie, and Adobe Photoshop. WPM (words per minute): 55, assessed via Kenexa. Intermediate knowledge of French and Bengali, currently studying Spanish. Preparing for Microsoft Certified Systems Engineer (MCSE) exam.