Location:
125 Hartman Rd, North Wales, PA 19454
Work:
Intuit
Senior Customer Experience Analyst and Innovation Catalyst
Intuit
Nov 2011 - Sep 2014
Tier 2 Manager - Payroll Call Center Knowledge Advisors
Intuit
Sep 2006 - Nov 2011
Training Content Developer and Lead Facilitator
Rocat Enterprises
Sep 1992 - Sep 2006
Office Manager
Intuit
Nov 2004 - Sep 2006
Training Facilitation and Development, Customer Care, Software Support, Call Center, Accounting, Payroll, Management
Krispy Kreme
Sep 2002 - Oct 2004
Training Store Manager
Hmshost
Jan 1998 - Aug 2001
Quality Assurance Manager and Certified Food Safety Trainer
Education:
University of Nevada, Reno
Bachelors, Bachelor of Science
Skills:
Technical Writing, Business Analytics, Customer Analytics, Call Center Development, Team Building, Teaching, Training and Development, Technical Training, Quickbooks, Payroll, Payroll Software, Instructional Design, Coaching, People Management, Customer Service, Data Analysis, Adobe Creative Suite, Microsoft Office, Large Group Facilitation, Public Speaking, Curriculum Design, Call Center, Adult Education, Content Development, Captivate, E Learning, Employee Training, Training, Instructor Led Training, Training Delivery, Performance Management, Blended Learning, Webex, Staff Development, Distance Learning, Technical Support, Leadership, Customer Experience, Program Management, Quality Assurance, Software Documentation, Call Centers, Cross Functional Team Leadership, Analysis, Management, Team Leadership, Change Management, Knowledge Management, Social Media, Blogging
Interests:
Social Media Use In Customer Support
Certifications:
Certified Payroll Professional
Project Management Certificate
American Payroll Association
University of Nevada, Reno
