Work:
Nsight
Senior It Operations Manager
Associated Bank
Jul 1, 2014 - Jan 2017
Avp, Service Desk Supervisor
Ki
Apr 2008 - Jul 2014
Senior Support Center Technician
Aurora Health Care
Aug 2005 - Apr 2008
Data Network Specialist
Education:
Portland Community College
Associates, Computer Information Systems
Lakeland University
Bachelors, Computer Science
Skills:
Technical Support, Troubleshooting, Software Documentation, Process Improvement, Customer Service, Active Directory, Windows 7, Help Desk Support, Windows Xp, Software Installation, Networking, Team Leadership, Printers, Sharepoint, Computer Hardware, Leadership, System Deployment, Hardware, Project Management, Report Writing, Laptops, Windows, Desktop Computers, Operating Systems, Business Process Improvement, Sccm, Asset Management, Workstations, Wireless, Windows Xp Pro, Remote Desktop, Computer Repair, Training, Lotus Notes, Vpn, Iphone, Analysis, Wireless Networking, Microsoft Office
Certifications:
ItilĀ® Foundation Certificate In It Service Management
License 5268662.20361968