Work:
Ashford University
Admissions Operations Coordinator
Southwest Airlines
Apr 2011 - May 2012
Center Leader- Customer Support and Services
Southwest Airlines
Sep 2009 - May 2011
Human Resource Business Partner
Southwest Airlines
Jun 2003 - Sep 2009
Regional Employment Manager
Southwest Airlines
Apr 2001 - Jun 2003
Manager of Training and Employee Resources
Southwest Airlines
Dec 1999 - Apr 2001
Customer Service Manager
Southwest Airlines
Apr 1999 - Dec 1999
Customer Service Facilitator and Trainer
Midway Airport
Aug 1997 - Apr 1999
Customer Service and Training Supervisor
Midway Airport
Oct 1996 - Aug 1997
Customer Service Agent
Education:
University of Wisconsin - Fox Valley 1990 - 1993
St. Norbert College 1989 - 1990
Skills:
Training, Recruiting, Leadership Development, Human Resources, Organizational Development, Process Improvement, Leadership, Employee Relations, Employee Engagement, Coaching, Management, Project Management, Onboarding, Performance Management, Customer Service, Interviews, New Hire Orientations, Team Leadership, Talent Management, Employee Benefits, College Recruiting, Applicant Tracking Systems, Conflict Resolution, Change Management, Personnel Management, Operations Management, Program Management, Call Centers, Hiring, Temporary Placement, Relationship Management, Budgets, Benefits Administration, Strategy, Employee Training, Policy, Time Management, Talent Acquisition, Hris, Workforce Planning, Budget, Strategic Planning, Succession Planning, Labor Relations, Organizational Effectiveness, Workshop Facilitation, Career Development