Inventors:
Susanne Crockett - Buffalo Grove IL, US
Kevin Harber - Pleasanton CA, US
Rob Lasken - Schaumburg IL, US
Tina Ramirez - McKinney TX, US
Assignee:
SBC Knowledge Ventures LP - Reno NV
International Classification:
H04M 3/42
Abstract:
An apparatus and method are disclosed for selectively routing callers to service call centers. An apparatus that incorporates teachings of the present disclosure may include, for example, a call management center (CMC) () having a controller (). The controller can be programmed to store for each of a plurality of network elements () its location, store for each of a plurality of service call centers () its location, detect () an incoming call originated by a communication device (), and determine () if the communication device is capable of roaming from signaling information associated with the incoming call, identify () according to the signaling information a network element near to where the incoming call was originated, determine () an approximate location of the communication device according to a location of the identified network element, select () a service call center nearest to the approximate location of the communication device, and route () the incoming call to the selected service call center. Additional embodiments are disclosed.
