Location:
4023 Posey Ct, Waldorf, MD 20602
Work:
American Express
Director, Supplier Relationship Manager
American Express
Aug 2003 - May 2013
Senior Vendor Manager
General Motors
May 2000 - Aug 2003
Analyst
The Auto Club Group
1996 - 2000
Manager
Education:
North Carolina Agricultural and Technical State University 1985 - 1988
Bachelors, Bachelor of Science, Business Administration, Management, Business Administration and Management
Skills:
Vendor Management, Business Process Improvement, Customer Experience, Call Centers, Process Improvement, Outsourcing, Management, Cross Functional Team Leadership, Relationship Management, Workforce Management, Credit Cards, Contract Negotiation, Program Management, Change Management, Leadership, Business Analysis, Crm, Customer Retention, Analytics, Team Management, Project Management, Operations Management, Six Sigma, Team Building, Strategy, Call Center, Financial Services, Customer Satisfaction, Coaching, Project Delivery, Account Management, Product Management, Contract Negotiations, Customer Experience Management