Position:
Technical Operations Manager, Marketing / Technical Implementation Manager at Verio
Location:
West Palm Beach, Florida Area
Work:
Verio
- Boca Raton, FL since Mar 2011
Technical Operations Manager, Marketing / Technical Implementation Manager
Applied Innovations
Jun 2010 - Feb 2011
Manager, Customer Care (Technical Support)
Verio
Feb 2009 - May 2010
Senior Manager, IT Technical Services
Verio, Inc.
Mar 2006 - Feb 2009
Customer Support Services Manager
Verio, Inc.
Oct 2004 - Mar 2006
Manager of Domain Services and Abuse
Verio, Inc.
Aug 2000 - Oct 2004
Technical Support Supervisor
Verio, Inc.
Apr 2000 - Aug 2000
Tier III Technical Support Associate
Verio, Inc.
Aug 1999 - Apr 2000
Technical Support Team Leader
Verio, Inc.
Jun 1999 - Aug 1999
Tier I Technical Support Associate
American View Radio Networks
Jun 1998 - Jun 1999
Studio Engineer and Production Manager
Fairbanks Communications
Jan 1997 - Jun 1998
Studio Engineer / Interim Production Manager
Skills:
Customer Service, DNS, Domain Registration, Legal Compliance, Anti-fraud, Email Marketing, Online Marketing, Social Media Marketing, Web Analytics, Customer Relations, FTP, SMTP, Social Media, Troubleshooting, IIS, Problem Solving, Antivirus, Mobile Marketing, Cloud Computing, Hosting, SaaS, E-commerce, Apache, Web Development, System Administration, HTML, PHP, MySQL, Wordpress, Team Building, Linux, Social Networking, Online Advertising, JavaScript, JavaScript Libraries, CSS Javascript, jQuery, jQuery Mobile, jQuery UI, Perl, Process Improvement, Internet Troubleshooting, Collaborative Problem Solving, Google Analytics, Google Adwords, Google Webmaster Tools, Nginx, SEO, FreeBSD, SEM
Honor & Awards:
• Received the 2nd Quarter 2005 CEO Award for the design and implementation of Verio's anti-fraud Order Rating System which cut online fraudulent orders by 86%.
