Location:
119 Concord Ave, Wilmington, DE 19803
Work:
Stewart Lender Services
Vendor Coordinator
Jpmorgan Chase & Co.
Jan 2012 - Mar 2013
Customer Correspondence Advisor Senior
Bank of America
2007 - 2009
Senior Retention Correspondence Specialist
Bank of America
1995 - 2007
Senior Quality Specialist
Jpmorgan Chase & Co.
1990 - 1995
Customer Service Representative
Education:
Delaware Technical Community College 2014 - 2016
Associates, Nursing
Delaware Technical Community College 2009 - 2011
University of Delaware 1986 - 1990
Bachelors, Bachelor of Science, Business Administration, Business
Middlebury College 1987 - 1987
Hong Kong International School 1982 - 1984
Skills:
Customer Service, Quality Assurance, High Level of Accuracy, Banking, Credit Cards, Vendor Management, Sales, Training, Microsoft Office, Team Building, Continuous Process Improvement, Data Entry, Business Process Improvement, Real Estate, Time Management, Customer Retention, Call Centers
Interests:
Exercise
Dancing
Tap
Ballet
Science and Technology
Theater
Arts and Culture
Health
Certifications:
Certified Professional Coder-Apprentice (Cpc-A)
Bls For Healthcare Providers (Cpr and Aed) Program
Uniform Standards of Professional Appraisal Practice (Uspap)
American Adademy of Professional Coders (Aapc)
American Heart Association