Work:
Five9
- San Ramon since Sep 2012
Technical Account Manager
Financial Engines
- Palo Alto, Ca Jan 2009 - Sep 2012
Call Center Systems Manager
Financial Engines, Inc.
2004 - Jan 2009
Customer Support Manager
BEA Systems, Inc
1996 - 2003
Technical Service Readiness Manager
Novell Inc
1989 - 1996
Technical Support Manager
Lockheed Missiles and Space
1986 - 1989
Computer Support Systems
Education:
Santa Clara University 2000 - 2003
San Jose State University
Skills:
Cloud Computing, Product Management, Enterprise Software, Integration, Call Centers, Crm, Professional Services, Management, Vendor Management, Salesforce.com, Program Management, Saas, Sql, Project Management, Technical Support, Contact Centers, Process Improvement, Ivr, Cross Functional Team Leadership, Call Center, Troubleshooting, System Administration, Software Project Management, Customer Service, Software As A Service, Business Process Improvement, Customer Relationship Management, Data Analysis, Escalation Management, Analytics, Databases, Unified Communications, Incident Handling, Customer Relations, People Management