Work:
Onslow County Schools - Jacksonville, NC Aug 2008 to Aug 2012
Substitute Teacher
Nonviolent Crisis Intervention Nov 2009 to Nov 2009
Effective Teacher Training, August
Marine Corps Family Team Building - Yuma, AZ Mar 2006 to Dec 2006
Programs Manager/Coordinator/Trainer
Marine Corps Family Team Building Oct 2004 to Jun 2005
Programs Coordinator/Key Volunteer Trainer
U.S. Marine Corps Aug 2002 to Oct 2004
Key Volunteer Coordinator/Advisor
Camden County Juvenile Court Jun 2000 to May 2001
Court Appointed Special Advocate
Gibralter Publishing - Jacksonville, NC Feb 1996 to Mar 1999
International Interpreter/International Sales
Brynn Marr Hospital/Counseling Associates - Jacksonville, NC Feb 1993 to Jan 1994
Office Manager
East Coast Psychiatric - Jacksonville, NC Aug 1990 to Jan 1993
Receptionist
Education:
San Juan City College - Santurce, PR 1987 to 1989
Associates Degree in Airline & Tourism
Floyd E. Kellam High School - Virginia Beach, VA May 1987
Skills:
Highlights: 7 years comprehensive experience in the coordination, management, and monitoring of various social and government programs. Outstanding ability to deal tactfully and professionally with customers and successfully resolve a variety of problems; excellent leadership skills demonstrating measurable results while enhancing the morale and effectiveness of personnel. Capable of handling multiple projects concurrently. Able to read, write, and speak English and Spanish fluently. Experience: PROGRAM MANAGEMENT Planned, implemented, maintained the budget and administered the Marine Corps Family Team Building program. Conducted and facilitated Command Team Briefs, pre-deployment and post-deployment support, Return and Reunion Program functions, Family Readiness Officer Training, Key Volunteer Training, Spouse Leadership Seminars, leadership and conflict management training. Established program goals and objectives; designed and established marketing strategies, and improved public relations. Took an ineffective program and implemented a process to inform and train spouses of active duty personnel and individual unit commanders on the availability of services which resulted in a 500% increase of spouse awareness and participation with a family member program. Established a Resource Training brief, scheduling installation and community speakers to inform participants of availability of services increasing their respective programs by at least 50%. Performs management surveys to ensure compliance with federal and installation regulations and guidelines. CUSTOMER SERVICE/SUPERVISORY SKILLS Superior ability to respond to customer complaints, identify problems, and successfully resolve issues with an emphasis on achieving customer satisfaction. Lead, evaluate, and counsel management in 10 different departments, instructing in program evaluations, attending to administrative matters, and the health and welfare of active duty family members. Functioned as the liaison between the different departments and multiple divisions to coordinate and organize the unusually high volume processing of records during deployments; guided, counseled, and advised family members during periods of extreme stress and the issues involved in suddenly becoming head-of-household. Developed class curriculum and conducted weekly training in the various programs/services and stress management. Developed, executed, and administered financial plans and budgets; maintained and enforced security for Marine Corps Community Services funds, supplies, equipment, and property to preclude or minimize the potential for fraud, waste and abuse.
