Zana Jones resumes & CV records
Resumes

Customer Experience Manager
Location:
Bellevue, WA
Industry:
Utilities
Work:
Seattle City Light
Customer Experience Manager City of Seattle
Business Support Manager Puget Sound Energy Oct 1, 2013 - Oct 2015
Senior Performance Analyst Puget Sound Energy Sep 2010 - Sep 2013
Manager Corporate Billing Qwest Communications Sep 1, 1995 - Aug 1, 2010
Supervisor of Billing Services, Service Delivery, and Finance
Customer Experience Manager City of Seattle
Business Support Manager Puget Sound Energy Oct 1, 2013 - Oct 2015
Senior Performance Analyst Puget Sound Energy Sep 2010 - Sep 2013
Manager Corporate Billing Qwest Communications Sep 1, 1995 - Aug 1, 2010
Supervisor of Billing Services, Service Delivery, and Finance
Education:
Seattle Pacific University 2005 - 2008
Master of Business Administration, Masters, Human Resources University of Washington 1997 - 2000
Bachelors, Bachelor of Arts
Master of Business Administration, Masters, Human Resources University of Washington 1997 - 2000
Bachelors, Bachelor of Arts
Skills:
Management, Organizational Development, Process Improvement, Business Process Improvement, Process Impr, Career Development, Operations Management, Change Management, Cross Functional Team Leadership, Team Leadership, Employee Training, Budgets, Training, Cross Functional Team Building, Analysis
Interests:
Children
Certifications:
Organizational Change Management
Prosci
Prosci

Zana Jones

Zana B Jones

Zana Jones - Seattle, WA
Work:
Puget Sound Energy 2013 to 2000
Senior Performance Analyst Puget Sound Energy 2010 to 2013
Manager Corporate Billing Qwest Communications 2007 to 2010
Supervisor Billing Services Qwest Communications 2005 to 2007
Supervisor Technical Support Qwest Communications 2002 to 2005
Supervisor Finance
Senior Performance Analyst Puget Sound Energy 2010 to 2013
Manager Corporate Billing Qwest Communications 2007 to 2010
Supervisor Billing Services Qwest Communications 2005 to 2007
Supervisor Technical Support Qwest Communications 2002 to 2005
Supervisor Finance
Education:
Seattle Pacific University 2008
Master of Business Administration in Human Resources University of Washington 2000
Bachelor of Arts in Communications
Master of Business Administration in Human Resources University of Washington 2000
Bachelor of Arts in Communications
Skills:
Business Operations, Performance Consultant, Employee Development, Organizational Effectiveness, Organizational Change Management, Six Sigma