Arpit V Patel, 47Salinas, CA

2016022, Aug 4, 2016

Jan 29, 2015

14/609311

- San Francisco CA, US
Arpit Patel - Fremont CA, US
Abey Tom - Woodbridge NJ, US

G06F 11/07

A system that automatically provides a root cause analysis for performance issues associated with an application, a tier of nodes, an individual node, or a business transaction. One or more distributed business transactions are monitored and data obtained from the monitoring is provided to a controller. The controller analyzes the data to identify performance issues with the business transaction, tiers of nodes, individual nodes, methods, and other components that perform or affect the business transaction performance. Once the performance issues are identified, the cause of the issues is determined as part of a root cause analysis.

2016022, Aug 4, 2016

Jan 29, 2015

14/609308

- San Francisco CA, US
Arpit Patel - Fremont CA, US
Vikash Kumar - Fremont CA, US

G06Q 30/02
H04L 29/08

A system allows a provider to better monitor the health of customer accounts. The present system monitors customer utilization and adoption of their product using machine data along with human evaluation data. The customer may be monitored in several areas of usage with a product. The monitoring results include machine data (usage data) which is combined with human input to generate a health score for a customer. Once the health score is determined, action items may be assigned, a renewal possibility may be considered for future business, and expansion possibilities may be determined.