Location:
820 Marlowe Rd, Cherry Hill, NJ 08003
Industry:
Marketing And Advertising
Work:
Multi-channel Direct Marketing & Enterprise Workflow Technologies Company
since Dec 2009
Executive Managing Director, Strategic Business Development
Vertis Communications
Aug 2007 - Sep 2009
VP & Director, National Business Development & Corporate Enterprise Sales
Standard Register Company
2005 - 2007
Business Development Manager, Financial & Insurance Services
RR Donnelley & Sons Company, Inc.
2002 - 2005
Strategic Business Development
Consolidated Graphics, Inc.
1999 - 2002
National Corporate Sales
Bogart Graphics Group, LLC. - a Specialty Printing / Special Events Company
1979 - 1999
EVP, Sales & Marketing
Education:
Disney Institute 2010 - 2010
Accredited Certification Winter 2010, Inspiring CreativityDISNEY'S APPROACH to INSPIRING CREATIVITY:
Built from a cornerstone of creativity, Disney continues to search for new ideas leading to even greater success. Engaging and organizing employees' creative power provides Disney a distinctive competitive advantage to maximize their potentials.
DisneyÃÂâÃÂÃÂÃÂÃÂs Approach to Inspiring Creativity studies how The Walt Disney Company taps into its workforce for creative solutions and inspiration. Participants examine how leaders bring together organizational identity, structural systems and a collaborative culture to create a steady flow of ideas that result in innovative products, service and experiences.
The secret to Disney's success isn't magic pixie dust; it's much easier to replicate. It's a well-trained, enthusiastic and motivated work force. It's a secret that Walt Disney himself realized years ago. "You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality," he said.
Disney Institute 2010 - 2010
Accredited Certification Fall 2010, Brand LoyaltyDISNEY'S APPROACH to BRAND LOYALTY:
For nearly three quarters of a century, The Walt Disney Company has maintained a comfortable and lasting position in the marketplace. That's because at Disney, the powerful link between Guest (customer) satisfaction and brand reputation is an integral part of how the organization operates.
Brand loyalty is a reciprocal relationship that begins with the business. A business must be loyal to its customers in order to receive loyalty in return.
Disney's Approach to Brand Loyalty shows how the powerful relationship between experiences and a brand generates superior bottom-line results through greater customer and employee loyalty. Participants study techniques used to retain customers for life and identify reliable strategies to deliver more effectively on an organization's brand.
Disney Institute 2009 - 2009
Accredited Certification, Business ExcellenceDISNEY'S APPROACH to BUSINESS EXCELLENCE:
For nearly 80 years, The Walt Disney Company has maintained a comfortable and lasting position in the marketplace due to a strong commitment to its core values. Disney's Approach to Business Excellence encompasses the five most powerful lessons in business; lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal assets of a successful business - inspiring creativity, leadership excellence, people management, quality service, and brand loyalty - are the links in the renowned "Chain of Excellence." Together, these lessons forge an enduring bond between inspired leaders, motivated employees, and satisfied customers that strengthens an organization, drives financial and long-term results and sustains years of repeat business.
Disney Institute 2008 - 2008
Accredited Certification, Leadership ExcellenceDISNEY'S APPROACH to LEADERSHIP EXCELLENCE:
Disney's Approach to Leadership Excellence professional development program allows participants to learn the fundamental leadership philosophies guiding the success of the Walt Disney Resorts and adapt them to their organization. This program guides participants in discovering firsthand, the leadership principles that are at the core of DisneyÃÂâÃÂÃÂÃÂÃÂs organizational strength.
The Disney Institute is a recognized leader in experiential training, leadership development, benchmarking and cultural change for business professionals across the globe. Disney Institute programs provide a unique opportunity to "experience the business behind the magic" of Disney's core philosophies and organizational strengths.
Disney University 2000 - 2003
Accredited Certification, Quality Service, Customer Loyalty & People ManagementTHE DISNEY APPROACH to QUALITY SERVICE:
Disney's Approach to Quality Service allows participants to explore world-renowned Disney principles for service excellence. Participants probe into how to match their organizationsÃÂâÃÂÃÂÃÂàservice standards with delivery systems to promote and ensure quality.
THE DISNEY APPROACH to CUSTOMER LOYALITY:
Disney's Approach to Customer Loyalty explores how to adapt your organizational resources to fulfill the expectations of your customers and keep them coming back. Participants discover firsthand, the value of creating a loyalty based organization.
THE DISNEY APPROACH to PEOPLE MANAGEMENT:
Disney's Approach to People Management teaches leaders how to affect the culture through hiring, training, communication, and recognition policies of their organizations. Participants discover the value of creating and maintaining a successful culture that supports retention, productivity and the organizations goals.
Disney University 1992 - 1992
Accredited Certification, Creative LeadershipTHE DISNEY APPROACH to CREATIVE LEADERSHIP:
The Disney Approach to Creative Leadership goes beyond theory for a hands-on look at the power of organizational creativity. Walt Disney World is used as an operational model to discover new ways to create synergies in business teams, enhance leadership skills, communicate a vision for the future, turn ideas into reality, and maintain a creative and competitive edge in today's business climate.
Walt Disney established the Disney University after opening Disneyland when he realized the need for a structured learning environment to teach the unique skills that are required of Disney cast members. It was the first corporate university and remains one of the largest corporate training facilities in the world.
Pennsylvania State University-Great Valley Graduate Center
BA, Marketing & Business Communications
Skills:
Multi Channel Marketing, Strategy, Customer Acquisition, Segmentation, Facebook, Leadership, Social Media, Analytics, Variable Data Printing, Customer Retention, Crm, Loyalty Marketing, Market Research, Personalization, Cross Functional Team Leadership, People Development, Brand Loyalty, Leadership Excellence, People Management, Team Building, Team Leadership, Business Strategy, Business Excellence, Innovation and Creativity, Presentation Development, Executive Presentation Skills, Quality Service, Strategic Business Development, Marketing Strategy, Marketing Communications, Direct Response Marketing, Direct Marketing Strategy, Direct Mail, Data Analysis, Data Optimization, Postal Optimization, Lift Optimization, Roi Optimization, Client Interface Technology Platforms, Multi Channel Campaign Management, Digital Marketing, Digital Printing, Digital Printing W/Variable Data and Personalization, Customer Segmentation Strategy, Predictive Modeling, Business Development, Marketing
Interests:
Family
Leadership Development
Scuba Diving
Fitness
Travel
Certifications:
Disney's Approach To Selection, Training & Engagement
Disney's Approach To Leadership Excellence, 3Rd Program Enrollment Attendance
Disney's Approach To Brand Loyalty
Disney's Approach To Business Excellence
Disney's Approach To Leadership Excellence, 2Nd Program Enrollment Attendance
Disney's Approach To Quality Service
Disney's Approach To People Management
Disney's Approach To Customer Loyalty
Disney's Approach To Creative Leadership
